[lxc-users] Support types (Was: Re: discuss.linuxcontainers.org experiment)

Tue May 2 19:54:47 UTC 2017

On Tue, Apr 25, 2017 at 11:29 PM, Iain Grant <iain at panfantastic.co.uk> wrote:
> Seriously?  Ubuntu Advantage?
>
> Who really needs that If you have a good sysadmin team...?
>

If you are big business that heavily depends on the IT infrastructure,
you pay for these things.
If you are smaller business, then you may be able to go through a
downtime of several hours or a day without much damage.

Simos

> On Tue, Apr 25, 2017 at 9:09 PM, Sean McNamara <smcnam at gmail.com> wrote:
>>
>> Ron,
>>
>> If you are using LXD as part of line of business or mission critical
>> infrastructure for an enterprise, I would have expected that you would
>> already have purchased a comprehensive Ubuntu Advantage support plan
>> from Canonical. That's the most reliable way to get relevant,
>> up-to-date, "official" advice from Canonical as to best practices and
>> usability tips.
>>
>> The point of Ubuntu Advantage is that you're getting "official" help
>> from the source, and IIRC it comes with a response time SLA so you can
>> be sure that if the developers get busy with deadlines, you'll still
>> get a response within X hours/days.
>>
>> Full disclosure: I used to be an Ubuntu Advantage customer, and had a
>> good experience, but I have no financial or social incentive to
>> promote a Canonical offering... I just think it'd be good to have if
>> you don't have it already. And if you do have it, use it!
>>
>> You can also ask on Discourse or the mailing list, but keep in mind
>> that Discourse and the mailing list are open to the user community, so
>> you're going to get "unofficial" responses that might be wrong or not
>> applicable to your situation (such as mine ;)).
>>
>> To me, it would be a little weird to have some sort of officially
>> blessed set of Canonical-only official posts on the Discourse. Isn't
>> the purpose of the Discourse to be open to the community? (Including
>> posts by core devs, who might be Canonical employees, but are speaking
>> on behalf of themselves as an individual, not on behalf of the
>> company.)
>>
>> If having the official advice of the company as a legal entity is
>> critical to you, I can only give you a positive endorsement of Ubuntu
>> Advantage as a fellow customer.
>>
>> Sean
>>
>>
>>
>>
>> On Tue, Apr 25, 2017 at 4:01 PM, Ron Kelley <rkelleyrtp at gmail.com> wrote:
>> > Stéphane,
>> >
>> > Thanks for setting up the discussion group.  I just joined…
>> >
>> > As a suggestion, it would be great if we could have an official “best
>> > practices” section supported/endorsed by the Canonical team.  Or, a section
>> > whereby people can contribute their designs and others can add their
>> > viewpoints.  I know many people use LXC/LXD for home/personal use, but many
>> > of use are using this technology in data center production environments.
>> >
>> > Some ideas off the top of my head:
>> > * How to manage tens/hundreds of LXD servers (single host, multi-host,
>> > or multi-geo locations)
>> > * How to quickly find mis-behaving containers (consuming too much
>> > resources, etc)
>> > * How to get container run-time stats per LXD server
>> > * Best practices when backing up, restoring, cloning containers
>> > * Best practices when deploying containers (same UID, different UID per
>> > container, etc)
>> >
>> > As we adopt LXD more and more in our DC designs, it becomes increasingly
>> > important for our organization to leverage best practices from the industry
>> > experts.
>> >
>> > Thanks,
>> >
>> > -Ron
>> >
>> >
>> > On Apr 25, 2017, at 1:50 PM, Stéphane Graber <stgraber at ubuntu.com>
>> > wrote:
>> >>
>> >> Hey there,
>> >>
>> >> We know that not everyone enjoys mailing-lists and searching through
>> >> mailing-list archives and would rather use a platform that's dedicated
>> >> to discussion and support.
>> >>
>> >> We don't know exactly how many of you would prefer using something like
>> >> that instead of the mailing-list or how many more people are out there
>> >> who would benefit from such a platform.
>> >>
>> >> But we're giving it a shot and will see how things work out over the
>> >> next couple of months. If we see little interest, we'll just kill it
>> >> off
>> >> and revert to using just the lxc-users list. If we see it take off, we
>> >> may start recommending it as the preferred place to get support and
>> >> discuss LXC/LXD/LXCFS.
>> >>
>> >>
>> >> The new site is at: https://discuss.linuxcontainers.org
>> >>
>> >>
>> >> We support both Github login as well as standalone registration, so
>> >> that
>> >> should make it easy for anyone interested to be able to post questions
>> >> and content.
>> >>
>> >> The site is configured to self-moderate, so active users who post good
>> >> content and help others will automatically get more privileges. That
>> >> should let the community shape how this space works rather than have me
>> >> and the core team babysit it :)
>> >>
>> >>
>> >> Discourse (the engine we use for this) supports notifications by e-mail
>> >> as well as responses and topic creation by e-mail. So for those of you
>> >> who don't like dealing with web stuff, you can tweak the e-mail
>> >> settings
>> >> in your account and then interact with it almost entirely through
>> >> e-mails.
>> >>
>> >> Just a note on that bit, the plaintext version of those e-mails isn't
>> >> so
>> >> great right now, it's not properly wrapped, contains random spacing and
>> >> the occasional html. I subscribed myself to receive all notifications
>> >> and will try to tweak the discourse e-mail code for those of us who use
>> >> mutt or other text-based clients.
>> >>
>> >>
>> >> Anyway, please feel free to post your questions over there, share
>> >> stories on what you're doing with LXC/LXD/LXCFS, ...
>> >>
>> >> We just ask that bug reports remain on Github. If a support question
>> >> turns out to be a bug, we'll file one for you on Github or ask for you
>> >> to go file one there (similar to what we've been doing on this list).
>> >>
>> >>
>> >> Hope this is a useful addition to our community!
>> >>
>> >> Stéphane
>> >> _______________________________________________
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>> >> lxc-users at lists.linuxcontainers.org
>> >> http://lists.linuxcontainers.org/listinfo/lxc-users
>> >
>> > _______________________________________________
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